Cancelling and refunds, plainly.

Every new account starts on a free trial. You don't need to add payment details for it, and nothing is charged.

Paid plans are billed weekly or monthly, in advance, at the price shown at checkout (see pricing). They renew automatically through autopay until you cancel. Payments are processed by Razorpay.

• You can cancel at any time from Billing in your dashboard.
• Your plan, and its Auto-Apply credits, stay active until the end of the period you have already paid for. After that the plan ends, and autopay does not charge you again.
• If you switch to a different plan, the new plan starts once it is paid for. Your previous plan does not renew and ends at the end of its current period.

A plan starts working as soon as it is active, so payments for an active plan, including a partly used period, are not refundable.

We refund the full payment when:

• you were charged more than once for the same plan or renewal;
• you were charged but your plan was not activated, and we cannot activate it;
• you were charged for a renewal after your cancellation had taken effect.

Where the law gives you a right to a refund, that right applies as well.

Email admin@wize.co.in within 7 days of the payment, from the address on your wize account. Include the Razorpay payment ID from your payment receipt and a short note on what happened.

We reply within 3 working days. Approved refunds go back to the original payment method, and your bank or card issuer usually shows them within 5–7 working days.

If money leaves your account but the payment does not complete, your bank or Razorpay usually reverses it automatically within 5–7 working days. If it has not come back by then, contact us with the payment details and we will help.

Recruiter plans and pilots agreed with us separately follow the cancellation and refund terms of that agreement.

We may update this policy from time to time. Changes apply from the "Last updated" date shown above and do not affect payments made before that date.

For any question about a payment, a cancellation, or a refund, email us at admin@wize.co.in.